Is there any improvement if you try a different network environment (out of your organization)?ģ. If the issue persists, I’d like to confirm the following information for further troubleshooting:Ģ. Repeat step c for any additional sets of credentials that have the word Outlook in the name. Click the name to expand the set of credentials, and then click Remove from Vault.ĭ. Locate the set of credentials that has Outlook in the name.Ĭ. Note: If View by is set to Category, click User Accounts first, and then click Credential Manager.ī. A common issue when migrating to Office 365/Exchange Online from on-premises versions of Exchange is users being prompted for passwords when connecting to a second mailbox hosted online, when. Click Start, click Control Panel, and then click Credential Manager. Fix for Outlook 2016, 2019, 365 prompting for a password when adding a second mailbox in Exchange Online, when the primary mailbox is still on-premises. If you are not familiar with this, you can ask for help from your organization’s admin.Īlso, you can try clearing the Office 365 account’s credential in “Credential manager”. In this tab, uncheck Always Prompt for logon credentials option. Now, click on the More Settings in the new dialogue box. Select the exchange account and click on the Change. If so, try disabling “muti-factor authentication” and check the result. To get rid of the password prompt problem, the user needs to disable the settings by following these steps: Open Outlook, Navigate to File > Account Settings. Given the situation, I’d like to confirm whether you are using Office 365 Multi-Factor Authenticationįor your Office 365 account. After reviewing the results, I have found that you are using “mutual authentication” in the “Email auto-configuration” test result.
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January 2023
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